FAQ
FAQ – All Your Questions, Answered
Welcome to your NotesOS FAQ! Whether you’re new here or already journaling with us, here’s everything you might want to know — quick, clear, and kindly explained.
📮 What am I purchasing?
You’re purchasing a digital product (PDF/JPG/PNG) for use with apps like GoodNotes, Notability, etc. No physical items will be shipped.
⚡ How do I download my purchase?
- Right after checkout, you’ll see an instant download link on the confirmation page.
- You’ll also get an email from NotesOS with all your files — perfect for saving or accessing later.
💌 I didn’t get the download email. What now?
- No worries!
- Check your spam/junk folder first.
- Still missing? Email me at hello@notesos.com — I’ll resend your files. Always happy to help!
💫 Do you offer refunds?
- Yes! I offer a 30-day no-questions-asked refund for peace of mind.
- ✨ Note: Refunds apply to orders up to $25 USD to prevent misuse.
🖋️ Can I use the files commercially?
- No. All products are for personal use only.
- Please do not resell, share, or redistribute.
- Content creator? Tag us @notesos — we’d love to see your posts!
📱 Are these compatible with my device?
- Yes! Fully compatible with GoodNotes, Notability, Noteshelf, Xodo, etc.
- Printable files (if included) come in A4 & US Letter.
📬 How can I contact you?
- Email: hello@notesos.com
- Response time: 24–48 hrs, Mon to Fri
- Don’t hesitate to reach out — I’m always happy to hear from you 💌