FAQs
Welcome to the NotesOS FAQs! 💫
Here you’ll find answers to all your questions about digital planners, GoodNotes templates, stickers, and covers - quick, clear, and easy to follow.
About the Product
Q1. What am I purchasing?
You are purchasing digital planner files (GoodNotes file, hyperlinked PDF, PNG stickers, and covers).
Made for apps like GoodNotes, Notability, Noteshelf, Xodo, etc.
No physical items will be shipped.
Q2. Do I need a special app to use these planners?
Yes. These planners are designed for note-taking apps like GoodNotes, Notability, Noteshelf, or Xodo.
They won’t work properly in Word, PowerPoint, or OneNote.
Q3. Are these compatible with my device?
✅ iPad (with Apple Pencil)
✅ Android tablets (Samsung Tab, Huawei, etc.)
❌ Not recommended for phones (screen is too small).
Q4. How do I download my purchase?
After checkout, you’ll see an instant download link on the confirmation page.
You’ll also receive an email with your files for saving to your tablet later.
Q5. Can I re-download if I lose my files?
Yes, you can re-download your files anytime.
If you lose access in the future, just email me with your order info and I’ll resend them for free.
Q6. Can I print the files?
Yes! If printables are included, you can print in A4 or US Letter size.
Tip: Use “fit to page” or “borderless printing” if your printer supports it.
Q7. Do you update the planners?
Yes! Updates may include new covers, tabs, or stickers.
If you purchased already, you’ll get free updates by email.
Support & Policies
Q8. I didn’t receive the download email, what now?
First, check your Spam/Junk folder.
Still missing? Email me at hello@notesos.com and I’ll resend your files.
Q9. Do you offer refunds?
Yes — I offer a 30-day refund policy for peace of mind.
⚠️ Note: Refunds apply to orders up to $25 USD to prevent misuse.
Q10. Can I use the files commercially?
❌ No. All products are for personal use only.
Please do not resell, share, or redistribute.
💡 Content creator? Tag us @notesos — we’d love to see your posts!e.
Q11. Do you offer freebies or samples?
Yes! I have a Freebie Vault with sample planners & stickers.
Subscribe to my newsletter to unlock instant access.
Q12. How can I contact you?
Q13. Do you accept custom requests?
Currently I don’t take full custom commissions.
However, I’d love to hear your suggestions for future updates — email me anytime!